Support
Free Community Support
Terracotta is committed to fostering a healthy community. Community resources provided by Terracotta include:
In addition to community information, Terracotta produces detailed documentation for the product.
Developer Jump Start
The Terracotta community offers excellent help for developers, but if you need priority support from Terracotta engineers, try the Terracotta Developer Jump Start.
Terracotta Developer Jump Start gives you:
- 4 weeks of priority access to a Terracotta support expert for development issues
- Phone and email support
- 8 business-hour guaranteed response time
Enterprise Subscription
With a purchase of an enterprise subscription , the Terracotta, Inc. support organization provides a range of services that can accelerate your deployment, while simultaneously reducing risk at every stage of the software development life cycle.
Our engineers have significant experience with high-scale Enterprise Java application development and deployment and offer deep expertise with Terracotta technology. Whether you are executing a Proof Of Concept or starting off with a green-field application or trying to improve characteristics of existing/legacy applications, we have an affordable solution that can add significant value in quick time.
Training
Terracotta product training is provided on a regular basis in various locales for your convenience. See the panel to the right for more information on upcoming training sessions in your area. To sign up or get more information about training, please visit our training site.
We also offer free online training most weeks, with past sessions available for download.
Customized training tailored for a specific use case is also available.
Technical Consulting
We currently offer the following services ranging from needs assessment to assistance with production deployments. Please contact us regarding for more detail about our services if you have specific needs not listed here.
Caching/Clustering - Enterprise-wide Requirements Analysis (5 days)—Enterprise wide study and identification of use-cases, where the Terracotta approach to clustering would provide significant benefit.
Architectural Analysis - Adding High Availability and Scalability to Your Java Application (3 days)—Architectural discussion and a recommendation document based on scalability and availability analysis of your application. The document would detail how/where the Terracotta solution would apply and how it will meet objective TPS numbers and how it Single-points-of-failure would be mitigated.
Development Jumpstart (5 days)—Architectural analysis/documentation, recommendations in terms of the Terracotta configuration file and identification of any potential refactoring of application that might be needed.
Performance Tuning (5 days)—Assist with analysis of stress test results, share tuning and deployment best-practices (in terms of changes to Terracotta configuration and/or application refactoring).
Production Deployment (15 days)—This includes aspects of Development Jumpstart and Performance Tuning packages and would additionally involve assisting with production rollout and setup of any needed monitoring, post-production.
|
